Politique de remboursement

Refund & Returns Policy

At Glow N Go, we want you to love what you order. If something isn't right, here's how returns and refunds work.

Return window

You have 30 days from the date you receive your order to request a return on eligible items. After 30 days, unfortunately we're unable to offer a refund or exchange.

What can be returned

• Unopened products in their original, sealed packaging - returnable within 30 days.
• Defective accessories or equipment (such as styling tools) - returnable within 30 days if they arrive faulty or stop working due to a manufacturing defect.

What cannot be returned

For health and safety reasons, we cannot accept returns on opened or used products that are applied to the body - including creams, lotions, deodorants, oils, sprays, and similar items. Once the seal is broken or the product has been used, it is non-returnable. This protects the safety and hygiene of all our customers and follows standard health regulations.

Defective or damaged items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at bazaardela@gmail.com with your order number and a photo of the issue. We'll make it right with a replacement or refund.

How to start a return

1. Email us at bazaardela@gmail.com with your order number and reason for return.
2. We'll review your request and, if eligible, send return instructions.
3. Ship the item back in its original condition and packaging.

Please do not send items back without contacting us first - returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5 business days. Depending on your bank or card provider, it may take additional days for the refund to appear.

Late or missing refunds

If you haven't received your refund after the stated time, please check with your bank or card provider first, then contact us at bazaardela@gmail.com and we'll help track it down.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, email us at bazaardela@gmail.com

Questions?

We're here to help. Reach out anytime at bazaardela@gmail.com and we'll get back to you as soon as we can.